FAQs

1. Who can order from Primy?

Primy exclusively supplies independent optician stores in the Netherlands and Belgium. We do not sell directly to end consumers.

2. How can I become a Primy customer?

Simply reach out to us via our contact form, phone, or email. Our team will guide you through the onboarding process and provide you with all necessary information to start ordering.

3. Do you have a minimum order requirement?

Yes, as a B2B distributor we maintain a minimum order value to ensure efficient delivery and stock availability. Specific requirements will be shared once your account is activated.

4. Which eyewear brands do you distribute?

We offer a wide portfolio of brands, including Mustang, Ossé, Hawk, Fisher Price, Benx, Caretta, Kitalaya, Merlen, Minimix, and Benelite. This diverse range allows opticians to serve different customer groups, from kids to adults.

5. Do you provide marketing or promotional material?

Yes. We offer media resources and brand visuals (images, product shots, lifestyle photos) to support your in-store displays and online promotions.

6. How do you handle delivery?

Orders are shipped quickly from our warehouse in the Netherlands. We work with reliable logistics partners to ensure fast and safe delivery across the Netherlands and Belgium.

7. What payment options are available?

We provide flexible payment solutions for business customers. Details about terms and conditions will be discussed during account setup.

8. Can I request a sample collection before placing a larger order?

Yes, in certain cases we can provide sample frames or a brand portfolio preview so you can review the quality and design before committing to a larger purchase.

9. Do you offer warranty on eyewear?

All products come with a manufacturer’s warranty. In case of defects, we provide replacements or credit according to our warranty policy.