Verzendbeleid

At Primy, we are committed to delivering your orders quickly, safely, and reliably. As a wholesale supplier for independent opticians, we understand the importance of timely delivery to keep your business running smoothly.

Processing Time

• All orders are processed within 1–3 business days after confirmation.

• In case of large or special orders, our team will inform you if additional processing time is required.

Shipping Areas

• We currently ship to the Netherlands and Belgium.

• For opticians outside these regions, please contact us directly to discuss possible arrangements.

Delivery Time

• Standard delivery takes 2–5 business days depending on your location.

• Express delivery may be available on request (additional charges apply).

Shipping Partners

We work with trusted logistics partners to ensure your frames and sunglasses are delivered safely and on time.

Shipping Costs

• Shipping rates are calculated based on order size and delivery address.

• Free shipping may apply for larger orders — details will be shared at the time of order confirmation.

Order Tracking

Once your order has been dispatched, you will receive a tracking number so you can monitor your delivery in real time.

Damaged or Missing Items

If your shipment arrives damaged or incomplete, please contact us within 7 days of delivery. We will arrange replacements or credit according to our warranty and return policy.